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Installation and Setup Guide - CountBOX SmartDevice 2D

Andrew CountBOX
Updated

                              to read more about it click here

OVERVIEW

CountBOX SmartDevice 2D consists of two elements: a smart device with computer vision, analytical algorithms, and digital camera, both assembled in one compact case.

 

The main feature of the CountBOX SmartDevice 2D is real-time people counting. Once your footfall is being tracked and measured, you can start analyzing your data to identify customer trends, footfall patterns, conversion rate and much more. Your data is securely stored and can be easily accessed via CountBOX cloud located at:

https://deluxe.countbox.us 

COUNTER MOUNTING REQUIREMENTS

  1. Minimum mounting height is 8 feet 10 inches (2.7 meters), maximum with standard lenses – 16 feet (5 meters). Mounting height with lens adjustment is up to 49 feet (15 meters).
  2. The counting area should be clear from:
  • all obstructions such as displays, banners, etc.
  • non-customer entering the location
  • any other electronic terminals in doorways
  1. Eliminate counter area interaction with doors opening inwards
  2. Counting area should be clear of EAS flashes
  3. If there are any chromium or shiny elements around, you need to cover the top of the elements with a transparent matted layer
  4. If an EAS solution is present, the counting sensor should be mounted in the middle above it
  5. If an EAS solution is not present, we recommend mounting the counting sensor in the middle of the entrance
  6. The sensor should be placed behind the entrance or interior doors swing a maximum of 12 inches or approx. 30 centimeters

 

 

  1. Make sure there are no objects blocking the sensor’s camera lens view, such as an air-conditioners, heat screens, curtains, etc.
  2. Sensor optical axis must be directed strictly 90˚ to the floor
  3. Checking with plumb line is required
  4. The sensor should be mounted in the middle of the entrance in such way, that counting line divides the screen (camera eye view) into two equal parts – this is essential to accurately capture visitors as they enter and leave the location by crossing the counting line.

 

UTP & PoE REQUIREMENTS

  1. UTP (CAT5 or CAT6 cable) should be mounted inside the existing location in accordance with your client’s requirements. It’s always a good idea to use special markers for our cables.
  2. If using PoE power adapter, it should be located at a place that’s easy to access.
  3. PoE power adapter can be marked with words “DON’T SWITCH OFF!”

In our experience, these magic words are very important.

 

GETTING STARTED WITH YOUR SMARTDEVICE

  1. Connect SmartDevice to your network equipment (router or switch) via Ethernet with PoE or your PoE injector to power up the device

 

Cabling:

  1. Setup your Local Area Connections settings / Internet protocol version 4 (TCP/IPv4)

IP 192.168.10.x

Mask 255.255.255.0

If your device set to automatically receive IP from your network, you can follow this article how to find IP of the sensor on your network here: https://support.countbox.us/hc/en-us/articles/115000484826-Locating-IP-of-the-sensor-with-IP-scanner

  1. Open the browser and enter Smart Device address in URL bar:

192.168.10.10 (default address)

  1. Log in:

Username: admin

Password: admin

  1. Go to Video tab
  • Check that the lens is pointing directly to the floor at a 90-degree angle
  • Customize the counting line
  • When creating your custom counting line, left to right movement will affect the registration of incoming visitors, while right to left line will register those who are leaving your location
  • Make sure your newly created counting line divides the screen into two equal parts
  • Click Save

 Counting line must be aligned like in the picture below:

  1. Go to Object Size tab
  • Ask somebody to stand under the camera
  • Set correct circle size, it should fully cover a person’s shoulders
  • Click Save

 

  1. Go to Device tab
  • Set device name, we recommend setting an unique name, for example Brand_City_Location, Apple_Chicago_MichAve
  • Set date and time
  • Set NTP time synchronization server, we recommend to use server: time.nest.gov
  • Choose your time zone
  • Click Save

 

  1. Go to Network tab
  • If you are using DHCP (Dynamic Host Configuration Protocol), write down counter MAC address and apply the obtained IP address automatically (DHCP)
  • Be sure to complete all counter settings below in this guide before saving your preferences
  • When all is complete, contact your IT specialist and provide them with counter MAC address, so they are able to fix the static IP address connected to counter MAC address
  • If you still need to setup counter further, please ask them to provide counter settings to you
  • In most cases, (Static IP address) check with the (client’s) IT specialist for the counter settings (IP address, Network mask, Gateway, DNS)
  • You may be able to use a ‘free’ IP address

 

  1. Go to FTP tab (In case of a cloud setup via FTP, otherwise, disregard this step)
  • If you have firmware version 3.3.3816 or higher, please press TEST FTP button to test connection

 

  1. Checking counters counting algorithm
  • Go to Video tab
  • Reset the counters and ask someone to walk in and out at list 10 times
  • Write down the exact time when the line was crossed on the way in and out
  • Check Incoming and Outgoing values, they should change accordingly
  • Go to Data tab
  • Choose the interval
  • Click Show
  • System information should be consistent with the information that you wrote down

 

  1. Testing counter installation
  • Check with IT specialist for port forwarding
  • Provide external IP address to our support team
  • Within 12 hours our support team will be able to check whether all requirements are in place
  • Alternatively, provide access to the system for our support team via Team Viewer
  • It is essential to test counter setup before the installers leave the location

 

  1. Counter is ready to go
  • Go to Device tab
  • Go to Miscellaneous tab
  • Apply Clear Database button

 

  1. Connecting to Count-BOX Deluxe cloud

 

 

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